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SUMMARY OF PROFESSIONAL QUALIFICATIONS

• · Experienced Sales, Marketing and Customer Relations professional
• · Superb written and oral communication skills
• · Strong working knowledge of Microsoft Office Suite, Salesforce, Entourage, Axapta, Maitre’ D
• · Experienced accounts manager and business developer

PROFESSIONAL EXPERIENCE

Delta Airlines, San Diego CA

(2011) Customer Service Agent, Seasonal

• Customer Service agent at San Diego International Airport
• Checked baggage, assisted in expediting check in and provided assistance to travelers

Ellison Education, Lake Forest CA                                                                                                                (2009- 2010) Customer Service/ Trade Show Representative

• Revitalized dormant accounts, bringing in tens of thousands of dollars in new business
• Developed and executed Trade Show Workshop plans which led to new business from teachers and administrators
• Developed new marketing strategies for Trade Show Sales to include local universities and schools, making trade show trips more profitable
• Created new, best selling products now featured in company marketing material

Winspire, Irvine CA                                                                                                                                                  (2008-2009) Sales Counselor/ Customer Service

• Provided non-profits with travel packages for fundraising events
• Exceptional service pre-and post event for the non-profits and their supporters
• Created partnerships with re-sellers across the country, one of which is the company leader in re-sells with over $1 million in new business

AFLAC, Phoenix AZ                                                                                                  (2006-2008) Sales Associate

• Winner of the Fast Start, Fireball and Triple Crown awards for gross production
• Recognized for leading Western Territory in new accounts creation
• Repeatedly recognized for leading Western Territory in weekly revenue
• Managed labor force cafeteria plans
• Set up and administered enrollments for employees in various locations

Kahala Mandarin Oriental Hotel, Oahu, HI                                                                                                        (2005 – 2006) Waiter/ Customer Service, Cabana Seaside Grill

• Provided service and assistance to guests while maintaining the resort’s highest     standards of customer service

New York City School District (IS 218), Brooklyn, NY                                                                                    (2000 – 2005) Lead Special Education Science Teacher, Grades 6-8

• Instructor of English and General Science to special needs students including the learning disabled and emotionally disturbed

EDUCATION:

Mount St. Mary College, Newburgh, NY

Bachelor of Arts degree in English 

                  Minor: Secondary Education